Monday, August 15, 2011

Frugal Challenge-Contacting Companies With Our Thoughts

Remember a few weeks ago I mentioned how disappointed I was when my hubby and I went for lunch at Chili's? The food and service were fine but the restaurant was dirty and that sort of makes you loose your appetite. I decided to send them an e-mail about my thoughts. Told them food and service were good but that they may want to know that we felt the restaurant was dirty and not up to their standards I am sure. Low and behold they sent me $15 in gift certificates and a very nice letter thanking me for my comment and what they were doing to follow through. I was very pleased. Nice to know they were listening.

But I do not only contact companies with complaints. I also send e-mails to companies that make products we really like in our house. In our family we only use Sweet Baby Ray's BBQ sauce so I sent them a note telling them how much we loved it and that we use it on so many things and they in return sent me a coupon for two free bottles. I have also contacted and received nice coupons from diapers companies, Starbucks (for really bad service on a four dollar coffee-I don't think so) and for a shampoo I used and loved. I don't send these comments regularly though I know some do to try and get coupons but I do contact them when a product stands out good or bad and I have something I want to share with them. Our opinions are valuable to these companies or there wouldn't be so many surveys out there wanting to know our thoughts. I simply go to the companies website and find the contact info. So easy these days to contact them.

Linking to:
New Nostalgia


Julie Harward said...

That is good to hear and so nice that some one truly listens and cares..nice perk too! :D

Grandma Honey said...

I think it's wonderful to give feedback, either way. I always look at it this're helping the one who comes after you.

laurie said...

I agree feedback is always good,

Diane Writes said...

Hello Elaine! If I were the owner of the company, I wish that all customers will be like you. I work in a research and evaluation team of a school and customer feedback is really important to us. We actually treat all comments, suggestions and complaints as inputs to product development. At least we know directly what consumers think about us.

Diane Writes said...

Oooops I forgot, I'm planning to blog about customer feedback can I use your post / experience as an example?